Refund policy

Refund Policy

At Paganheim, we value your satisfaction and want you to have a smooth shopping experience. Please take a moment to review our refund policy below before making an order.

1. Returns and Refunds

We gladly accept returns and offer refunds within 45 days from the date of purchase. To be eligible for a refund, your item must be in its original condition, unused, and in the same packaging as received. Proof of purchase, such as a receipt or order confirmation, is required.

2. Exchanges

If you wish to exchange your item for a different size, color, or design, please contact our customer support team via our contact page on our home page's footer, or directly at our email support@paganheim.com within 45 days of receiving your order. We will guide you through the exchange process and provide you with instructions for returning the item.

3. Non-Returnable Items

• Certain items are non-returnable and non-refundable, including:
• Personalized or custom-made items
• Earrings for hygiene reasons
• Items that have no defects or mistakes, where the customer has simply changed their mind

4. Return Shipping

We offer free return shipping. Please contact our support team for a return shipping label. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

5. Refund Process

Once we receive your returned item and verify its condition, we will initiate the refund process. Refunds will be issued in the original payment method used for the purchase. Please allow 1-8 days for the refund to appear in your account, as processing times may vary depending on your bank or credit card company. However, refunds typically show up in your account within 1-2 days.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately via our contact page on our home page's footer, or directly at our email support@paganheim.com along with a clear photo of the damaged item. We will assess the situation and provide you with instructions for returning the item or resolving the issue.

7. Contact Us

If you have any questions or concerns about our refund policy, please feel free to reach out to our customer support team at support@paganheim.com. Expect to receive a response within 24 hours during weekdays. We are here to assist you and ensure that your shopping experience with us is enjoyable and satisfactory.